We keep our license simple and easy to understand by everyone. All of our products are licensed under GPL which is the same as WordPress license. We feel this is the best license for us to be able to give back something for the WordPress community. With GPL license you can use the products at as many sites as you want.
When you purchase any paid products you will receive access to a support service and update for those products for a period of one year. You may renew the support service for your paid Products by buying the same product again.
|Use the product in Multiple Site|
|Product Update||1 Site||5 Sites||25 Sites||Unlimited Sites|
|Access to support forum|
|Product update||1 Year||1 Year||1 Year||1 Year|
Our themes and plugin are guaranteed to function on a clean installation of WordPress for the versions specified in the specs. Tonjoo Studio product are designed to be installed on the standalone version of WordPress free to download at www.wordpress.org. Once our themes have been altered, modified, customized, or additional applications / plugins have been added, we can no longer guarantee the site will work. We aim to have our themes compatible with most popular plugins, so please let us know if you experience an issue. We don’t guarantee a fix, but we’ll help as best as we can.
Free Plugin / Theme support
Free plugin and theme user also eligable for support, but on a lower priority than the premium user.
What kind of support that Tonjoo Studio will provide ?
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include :
- Customization and installation services
- Support for third party software and plug-ins
- Beside the included documentation file in your premium file download, you can also view our forum for more reference.
Support hours are Monday to Friday, 08:00 to 17:00 (GMT + 7:00). All support questions are generally answered within one or two day.
Tonjoo Studio We will not provide free individual support via e-mail, Facebook page, Google Plus page or Twitter account. All support requests need to be started as a new topic in the forum or a reply to an existing topic. We only reply to email support for people who bough developer account
We don’t do custom code for your website. However we will give you instruction how to solve your problem in step-by-step manner. Only small customization is supported by our team. Such as : Color change, element alignment and other small stuff.
When we get permision to log in into customer website, in no event shall Tonjoo Theme be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses.