We try to make licensing agreements that are easy for everyone to understand. All TonjooStudio products use the GPL license as WordPress does. This GPL license allows us to contribute back to the WordPress community.
Use of TonjooStudio products is subject to GPL rules. However the issue of updating, API usage and support is bound by the license type.
When you purchase any paid products you will receive access to a support service and update for those products for a period of one year. You may renew the support service for your paid products by buying the same product again.
| Usage | Personal | Multi | Developer | Master |
|---|---|---|---|---|
| Use the product in Multiple Site | ||||
| Product Update | 1 Site | 5 Sites | 25 Sites | Unlimited Sites |
| Access to support forum | ||||
| Product update | 1 Year | 1 Year | 1 Year | 1 Year |
Support Scope
- Our themes and plugin are guaranteed to work on a clean installation of WordPress according to the version mentioned on the product.
- TonjooStudio products are designed to be installed on the standalone version of WordPress which is free to download at www.wordpress.org.
- Once our themes/plugin have been altered, modified, customized, or additional applications/plugins have been added, we can no longer guarantee the site will work.
- We aim to have our themes compatible with most popular plugins, so please let us know if you experience an issue. We don’t guarantee a fix, but we’ll help as best as we can.
- Beside the included documentation file in your premium file download, you can also view our forum for more reference.
Feature Request
- Support is not a feature request, there is no obligation from us to add a new feature to the product.
- The product feature is described in the product description page.
- If you feel the product does not fulfill your requirement, you can ask for a refund.
3rd Plugin and Theme Compatibility
- We do not guarantee that the plugin will work with All of the WordPress/WooCommerce plugin.
- However we try our best to conform to the WordPress/WooCommerce API.
- Some plugins change the way WordPress/WooCommerce works significantly. For example, Instant Checkout plugin where the plugin does not call the Checkout hook, which causes our plugin not to work.
- If you have compatibility problems, you can ask for a refund within the refund period.
What kind of support that TonjooStudio will provide ?
- Fixing bugs and reported issues.
- Responding to questions or problems regarding the item and its features.
- Providing updates to ensure compatibility with new software versions.
Item support does not include:
- Customization and installation services.
- Plugin tweaking/modification.
- Support for third party software and plug-ins.
Support Hour
- Support hours are Monday to Friday, 08:00 to 17:00 (GMT + 7:00).
- All support questions are generally answered within one or two day.
Communication Channel
- TonjooStudio We will not provide free individual support via telephone, instant messenger, e-mail, Facebook page, Google Plus page or Twitter account.
- We provide support only through forums by creating new topics or replying to existing topics.
Code Customization
- We don’t do custom code for your website. However we will give you instruction on how to solve your problem in step-by-step manner.
- Only small customization is supported by our team. Such as: Color change, element alignment and other small stuff.
Website Support
- If we get access to log-in on the customer’s website, we are not responsible for any damage including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses.
Free Plugin/Theme support
- Free plugin/theme user also eligible for support, but on a lower priority than the premium user.
Professional Customization
- If you need profesional customization work you can reach us at https://tonjoo.com/contact/. Our rate is :
– WordPress : 10 USD/Hour
– WooCommerce : 20 USD/Hour
Kami berusaha membuat perjanjian lisensi yang mudah dimengerti bagi semua orang. Semua produk TonjooStudio menggunakan lisensi GPL seperti halnya WordPress. Lisensi GPL ini memungkinkan kami memberikan kontribusi balik kepada komunitas WordPress.
Penggunaan produk TonjooStudio tunduk kepada aturan GPL. Hanya saja terkait masalah update, penggunaan API dan support terikat sesuai dengan jumlah lisensi yang dibeli.
Setiap produk yang dibeli akan mendapatkan support pada forum support kami selama satu tahun dan dapat diperpanjang dengan melakukan perpanjangan lisensi.
| Usage | Personal | Multi | Developer | Master |
|---|---|---|---|---|
| Use the product in Multiple Site | ||||
| Product Update | 1 Site | 5 Sites | 25 Sites | Unlimited Sites |
| Access to support forum | ||||
| Product update | 1 Year | 1 Year | 1 Year | 1 Year |
Lingkup Support yang Diberikan
- Plugin dan theme yang kami miliki dipastikan dapat berjalan pada instalasi WordPress kosong (baru) sesuai dengan versi yang disebutkan pada produk.
- Produk TonjooStudio dirancang untuk diinstal pada WordPress versi gratis yang dapat diunduh di www.wordpress.org
- Jika ada perubahan kode pada theme ataupun plugin yang dilakukan pembeli, kami tidak menjamin support pada produk tersebut.
- Kami mencoba sebaik mungkin untuk memberikan kompabilitas terhadap plugin-plugin yang populer. Jika terdapat bug/masalah kompabilitas dengan plugin populer kami akan berusaha sebaik mungkin memberikan perbaikan.
Fitur Baru
- Support yang diberikan TonjooStudio bukan merupakan sarana untuk menambahkan fitur baru.
- Fungsionalitas produk dijelaskan secara lengkap pada halaman produk. Jika anda merasa produk kami tidak memiliki fitur yang diinginkan anda dapat meminta refund sesuai ketentuan yang berlaku.
Kompatibilitas Plugin dan Theme 3rd Party
- Kami tidak dapat menjamin plugin dan theme kami berjalan 100% pada semua WordPress/WooCommerce yang ada.
- Kami mendevelop produk kami sesuai dengan standard API WordPress/WooCommerce.
- Beberapa plugin merubah cara kerja WordPress/WooCommerce secara significant. Misalnya pada plugin instant checkout dimana plugin tersebut tidak memanggil hook Checkout yang menyebabkan plugin ongkos kirim kami tidak bekerja.
- Jika anda memiliki masalah kompabilitas anda dapat mengajukan refund.
Jenis Support yang Diberikan
- Perbaikan bug.
- Menjawab pertanyaan dan masalah terkait produk kami.
- Memberikan update untuk menjamin plugin bekerja pada versi WordPress dan WooCommerce terbaru.
Hal-hal yang Tidak Termasuk Support
- Kustomisasi dan instalasi plugin.
- Plugin tweaking/modification.
- Support untuk plugin 3rd party.
Waktu Support
- Waktu support adalah Senin s.d Jumat jam 08.00-17.00 (GMT +7) pada hari kerja.
- Setiap tiket akan dijawab dalam waktu 1-2 hari kerja.
Kanal Komunikasi Support
- Kami tidak memberikan layanan support lewat telpon, pesan instant (WhatsApp/Telegram/Facebook Messenger), email ataupun Twitter.
- Support yang kami berikan terbatas hanya melalui forum yakni dengan cara membuat topik baru atau membalas topik yang sudah ada.
Customisasi Kode
- Kami tidak memberikan jasa kustomisasi kode pada website. Namun kami akan tetap mencoba membantu dengan memberikan petunjuk langkah demi langkah.
- Hanya support minor yang dapat kami berikan misalnya: mengganti warna, mengganti atau ukuran font.
Support langsung pada website customer
- Jika kami mendapatkan akses untuk login di website customer, kami tidak bertanggung jawab terhadap segala kerusakan yang terjadi baik kerusakan material maupun immaterial.
Support untuk Plugin/Theme Gratis
- Pengguna plugin/theme versi gratis tetap dapat membuka tiket support dan akan dijawab dengan prioritas yang lebih rendah dibanding pengguna berbayar.
Profesional Support
- Jika anda membutuhkan bantuan profesional anda dapat menghubungi kami di https://tonjoo.com/contact/. Tarif kami adalah:
– WordPress: 10 USD / Hour
– WooCommerce: 20 USD / Hour